Contact information
PrimeValley is an online retailer established in 2022, specializing in practical feeding and hydration essentials for dogs and cats.
For questions regarding products, orders, shipping, returns, refunds, or other customer service matters, please contact us using the information below.
Store Name: PrimeValley
Website: PrimeValley.store
Customer Support Email: support@PrimeValley.store
Telephone: (800) 769-2511
Business Address: 220 Blythwood Rd, Toronto, ON M4N 1A6, Canada
Customer Support
When contacting us about an existing purchase, please provide your order number and the email address associated with your order whenever possible.
For product-related questions, including dimensions, features, compatibility, or usage information, please identify the specific product so our team can assist you efficiently.
Returns & Refunds
PrimeValley provides eligible customers with free returns and refunds within 30 days of delivery, subject to our Return & Refund Policy.
Return requests should first be submitted to:
Please do not send products to our listed business address unless our customer support team specifically provides instructions to do so.
Shipping
PrimeValley provides free worldwide shipping, with a standard estimated delivery timeframe of 7–10 days.
For shipping or tracking questions, contact our customer support team and include your order number.