Refund policy
At PrimeValley, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. We therefore offer eligible customers free returns and refunds within 30 days in accordance with the terms below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, together with included components and accessories where applicable.
Please contact us before sending a product back. Returns sent without contacting our customer support team first may experience processing delays.
Free Returns
For eligible returns covered by this policy, PrimeValley provides free return service, meaning eligible customers will not be charged a return shipping fee when following the return instructions provided by our customer support team.
Do not independently ship a return to our business address unless specifically instructed to do so by our support team.
How to Request a Return
Contact us at support@PrimeValley.store within 30 days of receiving your order.
Please provide:
• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photos of the product where relevant, particularly for damaged, defective, or incorrect items
Our customer support team will review your request and provide the appropriate return instructions.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.
We may request photographs or other reasonable information to help verify the issue and determine an appropriate resolution.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Order Cancellations
If you wish to cancel an order, contact us as quickly as possible at support@PrimeValley.store.
We will make reasonable efforts to accommodate your request. However, if the order has already entered processing or shipment, cancellation may no longer be possible and the standard return procedure may apply.
Exchanges
If you need a different product or variation, contact our support team. Depending on the circumstances and product availability, we may provide return and reorder instructions rather than processing a direct exchange.
Consumer Rights
Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
Contact
For return or refund assistance:
Email: support@PrimeValley.store
Phone: (800) 769-2511
Address: 220 Blythwood Rd, Toronto, ON M4N 1A6, Canada